Top Questions to Ask Before Hiring a Commercial Cleaning Company

When it comes to maintaining a professional workplace, first impressions matter. Having a clean and well-kept space is one of the first things customers and employees will notice.  Not only does your workplace reflect on your business, but a clean and tidy space also improves employee productivity and well-being. That’s why choosing the right commercial cleaning company is a crucial decision. Not all cleaning providers are created equal, so asking the right questions can help you find a partner that delivers both value and quality.

Whether you don’t currently have a cleaning company or you’re looking for a replacement cleaning service provider, here are some top questions you should ask a commercial cleaning company before partnering with them:

1. What Cleaning Services Do You Offer?

Every business has unique cleaning needs, and you want to ensure that what you need is covered. Some companies may only require basic cleaning services, while others need specialized services like floor care, carpet cleaning, or disinfection programs. Ask for a clear list of the services provided and confirm whether they can customize a cleaning schedule to suit your facility’s specific requirements. You don’t want to pay for more than you need, or have some key needs missed.

2. How Do You Ensure Quality and Consistency?

A reliable cleaning company should have systems in place to guarantee consistent results. You don’t want to go through the effort of hiring a cleaning company, just to be frustrated a month later when the quality starts to slip. Ask about their quality assurance processes, like do they conduct regular inspections, use tracking tools, or assign dedicated contact people? A structured approach shows commitment to delivering the same high-quality service every time.

3. Are Your Staff Properly Trained and Certified?

Commercial cleaning goes beyond surface-level dusting and vacuuming. Professional cleaners should be trained in proper sanitation techniques, safety procedures, and handling of cleaning chemicals. Certification programs, background checks, and ongoing training are signs of a company that values both safety and professionalism for those entering customer facilities.

4. Do You Carry Proper Insurance and Bonding?

Protecting your business means making sure the cleaning company you hire is fully insured and bonded. Most cleaning happens after hours, so you want to ensure you can trust the company as well as the cleaners entering your facility. This safeguards you from liability in the event of accidents, damage, or theft. A reputable provider will have no issue providing proof of coverage upon request.

5. Can You Provide References or Testimonials?

Hearing directly from other clients is one of the best ways to gauge a cleaning company’s reliability. Ask for references from businesses like yours or look for online reviews and testimonials. Consistent positive feedback is a strong indicator of trustworthiness and quality of service.

6. What Type of Cleaning Products and Equipment Do You Use?

The cleaning products and equipment used can have a big impact on the health of your workplace. Ask whether they use eco-friendly cleaning solutions, hospital-grade disinfectants, or advanced technology like HEPA filter vacuums. Companies that invest in quality equipment show they care about effectiveness, safety, and sustainability.

7. How Do You Handle Special Requests or Emergencies?

From unexpected spills to urgent needs, flexibility is essential. Ask how quickly the cleaning service provider can respond to special requests or emergencies. A provider with availability or rapid response protocols demonstrates a true commitment to customer service.

8. What Are Your Pricing and Contract Terms?

Cost is always a factor, but it shouldn’t be the only one. Ask for a detailed breakdown of pricing and be clear about what is included in the contract, and what’s not. Look for transparency and no hidden fees. The right partner should deliver value—not just the lowest price.

9. What Sets You Apart from Other Cleaning Companies?

Finally, ask what makes them different. Do they bring industry-specific experience? Do they use proprietary cleaning systems? Are they committed to sustainability or local community involvement? A company that can clearly articulate its unique strengths is one worth considering.

Hiring a commercial cleaning company is an investment in your business’s image, productivity, and safety. By asking the right questions, you can identify a provider that delivers consistent results, values quality, and puts your needs first. With the right provider, your office’s commercial cleaning services should be something you don’t have to think about.

At JAN-PRO Canada, we believe that value comes from more than just a checklist—it comes from trust, accountability, and a relentless focus on service. When you choose the right cleaning partner, you’re not just hiring a service; you’re creating a cleaner, healthier future for your business.